Business Name: Gloucester Sports Education

At Forest Sports Education, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy outlines how we collect, use, and store your data when you visit our website or engage with our sports education services.

Who This Policy Applies To

This policy applies to users aged 16 and over who access our services, including sports education programmes, online enquiries, and bookings.

What Data We Collect

We may collect the following personal information:

• Name and contact details (email address, phone number)

• Age and date of birth

• Emergency contact details

• Relevant medical or fitness information

• Course registration and attendance records

• Payment and transaction information

• Website usage data (e.g. IP address, browser type, cookies)

How We Use Your Data

We use your data to:

• Respond to enquiries and process registrations

• Deliver sports education sessions and manage attendance

• Ensure participant safety and wellbeing

• Send essential updates or information

• Improve our website and services

• Send marketing communications (only with your consent)

Lawful Basis for Processing

We process your data under the following lawful bases:

• Consent – for email marketing or optional surveys

• Contract – to provide the services you have signed up for

• Legal obligation – such as health and safety requirements

• Legitimate interests – to improve our services and communications

Data Sharing

We do not sell or share your personal data for commercial purposes.

We may share limited data with:

• Coaches and staff (for session planning and safety)

• Emergency services (in urgent cases)

• Secure third-party platforms (e.g. payment processors, booking systems)

All third-party services comply with GDPR and data security standards.

Data Retention

We only retain your personal data for as long as necessary for the purposes set out in this policy or to meet legal obligations (e.g. safeguarding or insurance). After this period, data will be securely deleted.

Your Rights Under GDPR

You have the right to:

• Access the personal data we hold about you

• Correct or update inaccurate information

• Request deletion of your data (in certain cases)

• Withdraw consent at any time

• Object to certain types of processing

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details below.

Cookies & Website Tracking

Our website uses cookies to enhance your experience and analyse site traffic. You can control or disable cookies through your browser settings.

Contact Us

If you have any questions about this Privacy Policy or wish to make a data request, please contact:

Gloucester Sports Education
Email: jordan.fishwick@vluk.org
Phone: 07854 053050